Privacy Policy

This Privacy Policy describes how irierecycling (irierecycling Unlimited Liability Company) collects, uses, and protects your personal information when you visit our website and participate in our services. We are committed to protecting your privacy and handling your data responsibly. We believe transparency is essential, and we want you to understand how we manage the information you share with us.

Who We Are

We are a service provider based in Vilnius, Lithuania, offering guided evening promenades through Cathedral Square and along Gediminas Avenue, specifically designed for retirees. Our website provides information about our promenades, allows visitors to contact us, and shares details about the experiences we offer. As the data controller, we are responsible for ensuring your personal information is processed fairly and securely.

Information We Collect

We collect personal information in several ways:

• Contact Form Data: When you submit a contact form on our website, we collect your name, email address, phone number, and message content.
• Website Usage Data: We automatically collect information about how you interact with our website, including your IP address, browser type, pages visited, and time spent on each page.
• Cookies: We use cookies to enhance your browsing experience, remember your preferences, and analyze how you use our site.
• Booking Information: If you book a promenade with us, we collect your personal details, payment information (processed securely through third-party providers), and any special requirements you may have.

Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Consent: When you fill out a contact form or subscribe to our newsletter, you provide explicit consent for us to process your data for these specific purposes.
• Legitimate Interests: We analyze website usage to improve our services, understand user preferences, and enhance the overall user experience. These interests are balanced against your right to privacy.
• Contract Performance: When you book a promenade, we process your data to fulfill the booking agreement and provide you with the services you have requested.
• Legal Obligation: We may process data to comply with applicable laws, regulations, and legal requests from authorities.

How We Use Your Information

We use the information we collect for the following purposes:

• Responding to your inquiries and providing customer support.
• Processing bookings and managing promenade reservations.
• Sending you updates about our services, special offers, and promotional content (only if you have opted in).
• Improving our website functionality and user experience through analytics.
• Personalizing your experience and remembering your preferences.
• Complying with legal obligations and protecting our rights and safety.

We do not share your personal information with third parties except when necessary to fulfill your requests (such as payment processors) or when required by law. Any third parties we work with are contractually bound to protect your data.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy:

• Contact Form Messages: We retain contact form submissions for up to 24 months after your last interaction with us, allowing us to reference previous inquiries and maintain a service history.
• Booking Data: Information related to your promenade bookings is retained for up to 3 years to manage repeat bookings, handle disputes, and comply with tax regulations.
• Website Analytics and Cookies: Analytics data and cookie identifiers are retained for up to 14 months, after which we automatically delete this information.
• Server Logs: Technical server logs are retained for up to 12 months for security and troubleshooting purposes.
• Newsletter Subscribers: Email addresses of newsletter subscribers are retained until you unsubscribe, at which point we delete your information within 30 days.

After the retention periods expire, we securely delete your data. If you request deletion of your information at any time, we will honor that request and remove your data within 30 days, except where we are legally required to retain it.

Your Rights

Under data protection regulations, you have the following rights:

• Right to Access: You have the right to request a copy of the personal information we hold about you.
• Right to Correction: You can request that we correct any inaccurate or incomplete information we have about you.
• Right to Erasure: You have the right to request deletion of your personal data, subject to certain legal exceptions.
• Right to Restrict Processing: You can ask us to limit how we use your information in certain circumstances.
• Right to Data Portability: You can request your data in a structured, commonly used format and have it transferred to another service provider.
• Right to Object: You can object to our processing of your data for marketing or legitimate interest purposes.
• Right to Lodge a Complaint: You have the right to file a complaint with the State Data Protection Inspectorate (VDAI), the data protection authority in Lithuania.

To exercise any of these rights, please contact us using the information provided in the Contact Us section below.

Cookies and Tracking

We use cookies to enhance your browsing experience and analyze website performance. Cookies are small text files stored on your device that help us recognize you and remember your preferences. We use both essential cookies (necessary for website functionality) and analytical cookies (to understand how visitors use our site). You can control cookie settings through your browser preferences. Please note that disabling certain cookies may limit your ability to use some features of our website. For detailed information about our cookie practices, please refer to our separate Cookie Policy.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our website uses SSL encryption to secure data transmission, and we maintain secure databases with restricted access. However, no security system is completely impenetrable. While we strive to protect your information, we cannot guarantee absolute security. We encourage you to use strong passwords and protect your account credentials.

Third-Party Links

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party services before providing your personal information. This Privacy Policy applies only to our website and the information we collect directly.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by updating the "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of our website following the posting of updates constitutes your acceptance of those changes.